About
Highly organized Administrative Virtual Assistant and Customer Support Specialist with 2 years of experience, specializing in empowering digital teams and entrepreneurs through streamlined operations. Expertly manages customer interactions, leveraging proficiency in Google Workspace, Microsoft Office, and CRM tools like Zoho, ClickUp, and Airtable to drive efficiency and satisfaction. Proven ability to deliver tangible results, demonstrated by creating a customer-focused system that increased patronage by 20% and saved 8 hours weekly in executive time.
Work
Uyo, Akwa Ibom, Nigeria
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Summary
Currently serves as Executive Secretary, optimizing administrative workflows and managing executive schedules to enhance operational efficiency and accuracy.
Highlights
Optimized administrative workflows, reducing document turnaround time by 20% through improved process coordination and strategic task prioritization.
Developed and implemented an effective digital filing and record-keeping system, ensuring easy and secure retrieval of critical documents.
Integrated automated tools, including Airtable, for managing staff schedules, which reduced manual errors and saved 5 hours weekly.
Efficiently managed executive calendars and meetings, resulting in improved scheduling accuracy and minimized conflicting appointments.
Remote, N/A, Nigeria
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Summary
Completed an intensive Virtual Assistant Trainee program, honing skills in team collaboration and digital productivity workflows.
Highlights
Leveraged Google Workspace tools to streamline team collaboration, document sharing, and real-time communication, enhancing virtual team efficiency.
Managed inboxes, tracked tasks, and handled client communication in remote environments, ensuring organized and responsive team operations.
Improved digital productivity workflows by supporting collaborative efforts, reducing bottlenecks, and ensuring seamless coordination across virtual teams.
Uyo, Akwa Ibom, Nigeria
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Summary
Served as a Customer Service Intern, resolving inquiries and building community to enhance satisfaction and streamline support processes.
Highlights
Responded to customer inquiries and complaints via chat and email, promptly resolving issues and maintaining a high level of customer satisfaction.
Built and nurtured a customer community, contributing to a 20% increase in satisfaction and retention through consistent engagement and personalized support.
Collaborated cross-functionally with internal departments to implement service improvements based on customer feedback and recurring concerns.
Utilized digital tools, including Notion, to document and manage customer data, creating an organized, accessible database that streamlined support processes and improved response accuracy.
Volunteer
Mc Emy Foundation
|Ambassador
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Summary
Volunteered as an Ambassador, coordinating awareness campaigns and community mobilization efforts for healthcare initiatives.
Highlights
Coordinated a team of 5 to raise awareness on healthcare for elderly people in Akwa Ibom, expanding community reach and impact.
Supported outreach planning, scheduling, and community mobilization, ensuring effective program execution and stakeholder engagement.
Skills
Administrative Support
Inbox Management, Calendar Management, Appointment Scheduling, Travel Coordination, Administrative Support.
Customer Support
Email Support, Chat Support, Customer Inquiries, Complaint Resolution, Customer Satisfaction.
Data Management
Data Entry, Documentation, Digital Filing, Record-Keeping.
Process Optimization
Workflow Optimization, Process Improvement.
CRM & Project Management Tools
Zoho CRM, ClickUp, Trello, Airtable, Notion.
Productivity Software
Microsoft Office Suite, Google Workspace, Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Slides, Notion.
Organizational Skills
Time Management, Task Prioritization, Organization.
Communication
Verbal Communication, Written Communication, Client Communication, Team Collaboration.
Problem-Solving
Problem Resolution, Proactive Thinking, Critical Thinking.